Refund Policy
General Refund Guidelines
At grylontisava, we understand that financial planning tools should meet your specific budgeting needs. Our refund policy reflects our commitment to customer satisfaction while maintaining fair business practices for our expense budgeting platform.
Refunds are processed based on the type of service purchased, duration of use, and specific circumstances surrounding your request. We evaluate each case individually to ensure appropriate resolution.
Eligibility Criteria
Monthly Subscriptions
Refund requests must be submitted within 7 days of billing. Partial month refunds are calculated based on unused days remaining in your billing cycle.
Annual Subscriptions
Full refunds available within 30 days of purchase. After 30 days, refunds are prorated based on remaining months, minus a 15% processing fee.
Non-Refundable Services
Certain services are not eligible for refunds, including custom budget consultations that have been completed, one-time setup fees, and third-party integrations that have been activated on your account.
Refund Process Steps
Submit Request
Contact our support team at info@grylontisava.com with your account details and reason for requesting a refund. Include your subscription reference number and preferred contact method.
Review Process
Our team will review your request within 2-3 business days. We may contact you for additional information or to discuss alternative solutions that might address your concerns.
Decision Notification
You'll receive an email with our decision and, if approved, details about the refund amount and processing timeline. Decisions are based on our policy guidelines and individual circumstances.
Processing & Completion
Approved refunds are processed within 5-7 business days. The refund will appear on your original payment method, though bank processing times may add additional days.
Processing Timeframes
Special Circumstances
We recognize that unexpected situations may warrant special consideration. Medical emergencies, job loss, or significant life changes may qualify for exceptions to our standard refund timeline.
Technical Issues
If you experience persistent technical problems that prevent normal use of our platform, we'll work with you to resolve the issue before considering refund options. Most technical concerns can be addressed through our support team.
Business customers with enterprise agreements may have different refund terms as specified in their service contracts. Contact your account manager for details about enterprise refund policies.
Account Closure & Data
When a refund is processed, your grylontisava account access will be terminated at the end of your current billing period. We'll provide a 30-day grace period to export your budgeting data and reports.
After account closure, we'll retain your data for 90 days as per our data retention policy, allowing you to reactivate your account if you change your mind. Beyond this period, all account data is permanently deleted.
Need Help With Your Refund Request?
Email: info@grylontisava.com
Phone: +61 414 293 027
Address: 21 Toohey St, Cairns City QLD 4881, Australia
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM AEST